Our Commitment & Guarantee,
 
We have ten specific principles we live and work by at Florida’s Mortgage & Loan Service.  We stand by these principles. 

 

1.  We always are looking for Simple Solutions to problems and challenges.  It’s not only the first on the list its our motto.  “Simple Professional Solutions”

2.  We aim to be the best in our industry with a win-win solution not just one time but every time.

3.  Our prospect and customers are our partners in success not the enemy.  We love challenges and problems we pride ourselves in finding a solution. 

4.  Over deliver and under promise to every prospect and customer.  We are always earning and maintain our reputation as an organization that keeps its word. 

5.  We are always welcome to new business.  Our doors do not close promptly at 5:00pm.  The solutions do not come because of the time of day they come through hard work. 

6.  We associate ourselves with those we admire and respect.  “If you lie down with the dogs, you get up with the fleas.”

7.  We have received help up the ladder of success and we will help others up the ladder of success. We view this as our responsibility to help others with their climb. 

8.  Our many competitors are not the enemy; especially, if they present the worst behavior and service. 

9.  We are always open to comments & suggestions on how to improve our services.  The worst question is the question not asked. 

10. Our customers’ feedback is vital to our success.

 

If you feel in any way that our service was not up to these standards please contact us to give us the opportunity to rise up to the challenge. 

 

Sincerely,  

Joseph Kelada,

Chief Executive Officer